Gorgias is a customer support platform for Shopify merchants, which enables them to manage customer queries and complaints across multiple channels from a single interface.
Gorgias' features include a ticketing system, a knowledge base, and integrations with popular Shopify apps. It also offers a customizable dashboard and reporting tools to help merchants track their performance.
Merchants can use Gorgias to automate their customer support workflow, including ticket assignment, response templates, and satisfaction ratings. They can also create custom fields and tags to organize their customer data.
Gorgias also lets you look directly at customer data. This way, you can quickly see what they’ve ordered in the past, any support tickets they’ve created, and any notes your team has made about them.
You can also use Gorgias to create rules that automate your customer support workflow. For example, you can create a rule that automatically assigns all new tickets from a particular channel to a specific team member. Or, you can create a rule that automatically sends a follow-up email to customers after they’ve made a purchase.
With Gorgias, merchants can provide their customers with the best possible support experience. Try Gorgias today!