An AI chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) technologies to interact with users, simulate human-like conversations, and provide automated responses to their inquiries or requests.
AI chatbots work by processing user inputs through natural language understanding algorithms to comprehend the user's intent. They then generate appropriate responses using machine learning techniques and knowledge bases.
AI chatbots have various applications, including customer service, virtual assistants, sales support, FAQ handling, appointment scheduling, and personalized user interactions.
AI chatbots can provide 24/7 support, handle high volumes of inquiries, improve response times, reduce operational costs, and enhance customer experiences through personalized interactions.
Building an AI chatbot involves defining its purpose, selecting a suitable platform or framework, integrating natural language processing capabilities, and training the chatbot with relevant data to improve its performance. Learn how we, at Indra Intelligence, can help you build an AI chatbot for your site here.